BSB42618 Certificate IV In
New Small Business
Plan. Design. Build. Live the Dream.
Our BSB42618 Certificate IV in New Small Business helps women start and grow a lash & brow salon.
After hundreds of hours mentoring existing and successful lash and brow artists from around Australia and overseas, we realised many of the problems they faced were due to a lack of ‘business’ in their businesses.
Some had kind of fallen into business, done some training and started getting clients, without really thinking about their business setup or the kind of clients they really wanted to have.
For others, what started as their ‘side hustle’ exploded into something much bigger than they anticipated.
A few were feeling absolutely suffocated and overwhelmed by all of the business ‘stuff’. They knew they needed to do something, but had no idea where to start.
So we developed course content on the most common areas where knowledge was missing or mistakes were being made: business setup and the legal stuff, branding, social media, pricing, finance and attracting and retaining clients.
We include the BEST of everything we’ve learned in our 25+ years as specialists in our fields, aligned to formal qualifications.
This means you can become a qualified lash & brow artist with a nationally recognised BUSINESS qualification!
This is a BESPOKE business course focusing on Lash and Brow Artistry specialisation. Our course is uniquely designed to deliver the skills and knowledge you need at the right time; without having to make common mistakes along the way!
Enchanted Beauty Institute delivers accredited courses on behalf of our partnering registered training provider, Trainwest (RTO51807). At the end of this course you’ll have:
- the skills and knowledge you need to be an amazing Lash and Brow Artist
- a comprehensive business plan you can use straight away to run a successful business
- a nationally accredited business qualification that’s recognised in Australia.
Develop confidence, your own money and independence, and the freedom to have people in your life because you CHOOSE to, not because you need to. With different package options available to suit your personal needs, we can help you TRANSFORM your entire world!
TRAIN WITH US
You will walk away with:
Beauty Business Foundations
Everything you need to know to establish the legal and risk management requirements you need to address to build the right foundations for your small business
Technical Skills in Beauty
All of the skills, knowledge and techniques required to be an amazing Lash & Brow Artist – classic and volume eyelash extensions, brow shape and design, brow waxing and tinting, lash lift and tinting.
Business and
Branding
The ability to research and develop an integrated business plan for achieving YOUR business goals and objectives so you can concentrate on doing what you love.
Marketing and
Client Retention
Knowledge to develop and implement your marketing strategies to create the exact formula you need to consistently get and keep new clients.
Small Business Finance
Knowing how to price your services without overcharging or going broke! Skills and knowledge to identify financial requirements of a business, including profit targets, cash flow projections and strategies to garner financial support.
Confidence and Certification
Letting go of any fear or worry that you are ‘not enough’ as you step into being qualified, confident and knowledgeable about the best actions to take to grow YOUR BUSINESS
BSB42618 Certificate IV in New Small Business
What the Course covers
Our aim with this new course is to provide a customised business qualification specifically for the Lash & Brow Industry. Using our Beauty Business Builder program as the base, we have aligned our course content to relevant business units within the Certificate IV in New Small Business qualification. We’ve also selected the most relevant Elective units from the Beauty Training package to enable our students to work in, manage or develop their own viable and independent lash and brow artistry business at the end.
Our curriculum is designed to be easy to understand and have practical examples relevant to a small beauty business. We recognise there are many different levels of learning and have adapted our content to ensure accessibility.
Become a qualified lash & brow artist
with a nationally accredited business qualification!
Beauty Business Foundations
Discover the finer details you need to set yourself apart from the average Lash or Brow Artist in your Personal Hygiene and Presentation and Salon set up. Review Insurance & Legal and Health & Safety obligations and responsibilities you need to consider as a qualified service provider and business owner.
Advanced Beauty Business Foundations
Learn how to establish and comply with legal and risk management requirements to give your small business strong, legal business foundations. Apply our step by step templates for clear & simple strategies, systems and procedures to help you succeed.
inc. BSBSMB401 Establish legal and risk management requirements of small business
OUTCOME
On successful completion of this unit you will be able to:
- Demonstrate a systematic approach to identifying, managing and meeting legal and regulatory requirements, specifically in regard to WHS, business registration and environmental requirements
- Ensure compliance, by:
- following taxation and industrial relations principles
- updating and maintaining legal documents
- investigating areas of non-compliance
- monitoring provision of products and services
- taking corrective action where necessary
- Negotiate and arrange contracts, including:
- seeking legal advice
- investigating procurement rights
- identifying options of leasing or ownership of business premises
- Identify, assess and treat risks specific to the business including:
- prioritising risks with highest probability of occurrence and greatest negative impact on the business
- identifying insurance requirements
You will also have the required knowledge to:
- outline business registration and licensing requirements
- identify all government legislative requirements relating to the specific business operation
- explain creation and termination of relevant legal contracts
- summarise relevant cultural differences and legal implications
- describe legal rights and obligations of alternative ownership structures
- outline necessary record keeping to meet minimum legal and taxation requirements
- summarise relevant consumer legislation and industry codes of practice
- outline the key steps in the risk management process
- explain relevant insurance requirements and products.
Provided all course fees have been paid, you will receive a Statement of Attainment from Trainwest for the unit of competency BSBSMB401 Establish legal and risk management requirements of small business in partial completion of Certificate IV in New Small Business.OUTCOME
On successful completion of this unit you will be able to:
- Demonstrate a systematic approach to identifying, managing and meeting legal and regulatory requirements, specifically in regard to WHS, business registration and environmental requirements
- Ensure compliance, by:
- following taxation and industrial relations principles
- updating and maintaining legal documents
- investigating areas of non-compliance
- monitoring provision of products and services
- taking corrective action where necessary
- Negotiate and arrange contracts, including:
- seeking legal advice
- investigating procurement rights
- identifying options of leasing or ownership of business premises
- Identify, assess and treat risks specific to the business including:
- prioritising risks with highest probability of occurrence and greatest negative impact on the business
- identifying insurance requirements
You will also have the required knowledge to:
- outline business registration and licensing requirements
- identify all government legislative requirements relating to the specific business operation
- explain creation and termination of relevant legal contracts
- summarise relevant cultural differences and legal implications
- describe legal rights and obligations of alternative ownership structures
- outline necessary record keeping to meet minimum legal and taxation requirements
- summarise relevant consumer legislation and industry codes of practice
- outline the key steps in the risk management process
- explain relevant insurance requirements and products.
Provided all course fees have been paid, you will receive a Statement of Attainment from Trainwest for the unit of competency BSBSMB401 Establish legal and risk management requirements of small business in partial completion of Certificate IV in New Small Business.
Anatomy, Physiology & Consultation
Understand anatomy and physiology of the Eye, Skin and Hair to gain deeper knowledge of how and why products work (or don’t), when treatments shouldn’t go ahead and how to interpret your client’s personal features to design a beautiful treatment that is safe and suitable for their needs during consultation.
Classic to Volume Eyelash Extensions (CVL)
Learn how to professionally, safely and skillfully select and apply different types of eyelash extensions to provide your clients the lashes of their dreams. Our premium, intensive Classic to Volume Eyelash Extensions course covers Classic, Hybrid, Premade, Volume and Promade, we cover it all!
inc. SHBBMUP001 Apply Eyelash Extensions
OUTCOME
On successful completion of this unit you will be able to:
- communicate, develop and adjust treatment plan to apply safe and appropriate eyelash extensions suitable for the following client treatment objectives:
- two full-set applications, each set consisting of a minimum of forty eyelash extensions per eye
- two in-fill services
- two removal services
- design and provide treatment routines that demonstrate correct:
- patch testing
- selection and application of eyelash extensions type:
- adhesive
- colour
- curl
- length
- width
- eyelash extension application to suit client eye shape and facial features
- design, record and maintain treatment plans and records for each eyelash extension treatment specifying for each client:
- aftercare
- contraindications
- outcomes
- patch test reactions
- previous treatments
- products
- techniques
- present self, according to organisational policy
- comply with health and hygiene regulations and requirements.
You will also have demonstrated knowledge of:
- state or territory and local health and hygiene regulations and requirements relevant to eyelash extension services
- organisational policies and procedures relevant to eyelash extension services:
- client record management
- equipment and product use and maintenance
- incident reporting
- personal hygiene and presentation
- waste disposal
- work health and safety
- legal and insurance liabilities and responsibilities regarding eyelash extension services
- scope of practice:
- when to refer clients to other practitioners
- importance of not stating a diagnosis of contraindications
- the impact of eye shapes on eyelash extensions:
- almond
- Asian
- close-set
- deep-set
- hooded
- prominent
- round
- small
- effects and benefits of eyelash extensions:
- fullness
- length
- thickness: 15, 20, 25
- natural eyelash growth rate and stages of hair growth cycle:
- anagen
- catagen
- telogen
- advantages and disadvantages of a range of eyelash extensions:
- mink
- natural
- silk
- synthetic
- differences between different types of eyelash extension:
- B curl
- C curl
- coloured
- D curl
- diamond
- glitter
- J curl
- L curl
- V curl
- W curl
- Y curl
- advantages of using different tweezers:
- curved
- inverted
- pointy
- slanted
- straight
- selection criteria and application of eyelash extension type:
- adhesive
- colour
- curl
- length
- benefits and effects of different types of adhesives:
- clear
- coloured
- normal
- sensitive
- contraindications that prevent or restrict eyelash services, and their relationship to the service:
- allergies to latex, tape resin, and adhesive
- alopecia
- bacterial, fungal, parasitic or viral infections
- blepharitis
- contact lenses
- curly eyelashes
- damaged natural eyelashes
- dry eyes syndrome
- abnormal skin
- recent eye surgery
- twitching eyes
- trichotillomania
- sustainable operating procedures for the conservation of product, water and power
- aftercare advice, products and future treatments to maintain eyelash extensions.
Brow Design, Lash Lift and Tint
Learn how to combine treatments with shape & design knowledge to colour, define and transform your client’s lashes and brows to become a lash lift and brow design queen.
inc. SHBBFAS001 Provide Lash and Brow Services
OUTCOME
On successful completion of this unit you will be able to:
- communicate, follow and adjust treatment plan to provide eight lash and brow treatments to clients suitable for the established client treatment objectives including two or more of the following services:
- eyebrow shape
- eyebrow tint
- eyelash tint
- design, record and maintain treatment plan and records for each of these clients specifying the details of:
- adverse effects
- contraindications
- eyebrow shape
- products used
- service provided
- skin sensitivity
- service outcomes
- safe and suitable use of the following products:
- wax:
- hot
- strip
- eyelash and brow tints
- wax:
- present self, according to organisational policy
- comply with health and hygiene regulations and requirements
- clean, prepare and maintain treatment area according to organisational policy.
You will also have demonstrated knowledge of:
- state or territory and local health and hygiene regulations and requirements relevant to lash and brow services
- organisational policies and procedures relevant to lash and brow services:
- difference between cleaning, disinfection and sterilisation
- benefits of chemical and physical disinfection
- methods of cleaning, disinfection and sterilisation
- infection control procedures
- when to sterilise tweezers
- infection control procedures relevant to lash and brow services:
- difference between cleaning, disinfection and sterilisation
- benefits of chemical and physical disinfection
- methods of cleaning, disinfection and sterilisation
- infection control procedures
- when to sterilise tweezers
- infection control procedures and application of standard precautions as they apply to providing lash and brow services
- scope of practice of when to refer client to other practitioners
- organisational policies and procedures:
- client record management
- equipment use and maintenance
- incident reporting
- linen use and laundry procedures
- personal hygiene and presentation
- presentation of treatment area
- waste disposal
- work health and safety
- simplified cross section of skin
- hair structure and growth:
- hair growth cycle and relationship to hair removal:
- anagen stage
- catagen stage
- telogen stage
- hair growth patterns
- hair types:
- vellus
- terminal
- factors effecting hair growth:
- hormonal
- hereditary
- drugs and chemicals
- effects of waxing and tweezing on hair
- histology of hair
- hair growth cycle and relationship to hair removal:
- features and safe use of lash and brow products:
- wax
- bleaching agents
- dyes and tints
- contraindications and their relationship to lash and brow services:
- acne
- allergies to products
- infection in the eye or the eye area
- bacterial, fungal, parasitic and viral infections
- rashes
- skin allergies
- appearance, causes and required action steps for the following skin reactions to lash and brow services:
- eye inflammation
- infections of eye or surrounding area
- spotting on skin
- hive like reactions
- ingrown hair
- infection of hair follicle
- sustainable operating procedures for the conservation of product, water and power
- aftercare advice, products and future treatments to maintain client treatment objectives.
Russian Volume Eyelash Extensions
Learn the fundamentals of Volume Eyelash Extensions using different fanning methods to provide clients with lovely fluffy lashes without compromising their natural lash health.
Maintain a Professional Beauty Workplace
Learn to provide a complete customer service experience in the salon in a safe and hygienic environment. We teach you the key to address customer needs, communicate with clients face-to-face or by telephone, schedule appointments, attend and respond to client complaints, and assist clients with special needs.
inc. SHBXCCS002 Provide salon services to clients
OUTCOME
On successful completion of this unit you will be able to demonstrate:
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role and:
- integrate hairdressing or beauty technical skills, and provide service to hairdressing or beauty clients for a minimum of twelve, three hour work periods that individually or in combination demonstrate:
- accessing client records
- appropriate verbal and non-verbal communication
- correct telephone techniques
- dealing with clients in a culturally appropriate manner
- dealing with difficult or abusive clients
- effective questioning and active listening techniques to establish client needs
- face to face communication techniques
- greeting and farewelling techniques
- interpreting and maintaining client records
- receiving clients and making appointments
- resolving complaints with remedial actions
- scheduling client appointments.
You will also have the required knowledge to complete the tasks outlined in elements and performance criteria of this unit:
- principles of quality customer service and positive communication techniques:
- voice tonality and volume
- body language
- essential features, conventions and usage of these types of communication media:
- telephone
- letters
- industry expectations of hairdressing and beauty workers:
- professional service standards
- attitudes to working with clients
- ethics of professional behaviour
- personal presentation and hygiene standards
- federal, state or territory legislation relevant to providing salon service to clients:
- anti-discrimination
- consumer protection
- privacy
- work health and safety
- organisational policies and procedures:
- communicating with clients
- handling and resolving complaints
- customer service techniques
- personal grooming and presentation
- product returns
- promoting products and services
- receiving clients
- record keeping
- sales and refunds
- scheduling clients
- work health and safety
- possible remedial actions for resolving client complaints:
- complimentary service
- fuller explanation
- referral to supervisor
- refund of charges
- replacement of product
- samples
- special packages of services
- special needs of client:
- language needs and cultural understandings
- mobility or other disability assistance
- payment arrangements
- organisational processes and equipment:
- client record system
- functions and use of appointment system
- functions and use of telephone
- location of workplace areas and sections
- message procedures for:
- telephone
- messages taken in person
- workplace product and service range.
Provided all course fees have been paid, you will receive a Statement of Attainment from Trainwest for the unit of competency SHBXCCS002 Provide salon services to clients in partial completion of Certificate IV in New Small Business.
inc. SHBXWHS001 Apply safe hygiene, health and work practices
OUTCOME
On successful completion of this unit you will be able to demonstrate:
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
- integrate the use of predetermined health, safety and security policies, procedures and safe work practices into day-to-day work functions across six, three hour work, training or assessment periods which must be combined with assessment of SHB coded units, that includes:
- correctly applying personal protection and infection control procedures to minimise infection risk before, during and after six salon treatments or services
- following organisational procedures for safe:
- cleaning of blood or body fluid spills
disposal of:- sharps
- single use instruments
- cleaning of blood or body fluid spills
- selecting, preparing, using and storing cleaning and disinfection equipment and products for:
- equipment
- general salon areas
- work surfaces
- sequencing cleaning and disinfection procedures for effective decontamination of reusable equipment
- identifying incidents of short circuits, overloaded circuits and equipment wear and deterioration
- taking safe remedial action and reporting to supervisor following organisational procedures
- identifying workplace hazards and following organisational procedures for reporting:
- chemical spills
- broken or faulty tools and equipment
- fire
- needle stick injury
- slip, trips and falls
- spills and leakage of materials
- clean general salon area
- participate in two hazard identification and associated risk assessment activities
- respond in line with organisational emergency procedures during one emergency evacuation.
You will also have the required knowledge to complete the tasks outlined in elements and performance criteria of this unit:
- basic aspects of the relevant state or territory Occupational Health and Safety (OHS) or Work Health and Safety (WHS) legislation:
- responsibilities of persons conducting a business or undertaking (PCBU) or employer
- worker responsibilities to participate in work health and safety practices
- worker responsibility to ensure safety of self, other workers and other people in the workplace
- ramifications of failure to observe OHS or WHS law and organisational policies and procedures
- industry and organisational procedures relevant to own job role:
- workplace hazards and associated health, safety and security risks
- health, safety and security policies and procedures for:
- consultation
- managing emergencies
- hazard identification, reporting and risk assessment
- dangerous incident and injury reporting
- working safely with tools, equipment and hazardous substances
- format and use of template:
- reports for hazards, injuries, emergencies and dangerous incidents
- risk assessments
- hierarchy of risk control:
- eliminating hazards
- isolating hazards
- using administrative controls
- using engineering controls
- personal protective equipment
- safe work practices for own job role with particular emphasis on:
- safe use of tools and equipment
- safe use and storage of hazardous substances and cleaning products
- safe manual handling techniques for bending, lifting and shifting heavy items
- potential injury and illness impacts of unsafe beauty work practices including bullying and harassment
- relevant state or territory and local legislation and guidelines relevant to own job role:
- health and hygiene when providing beauty treatments
- skin penetration
- infection control procedures relevant to salon treatments and to own job role:
- equipment and work surface design, cleaning and disinfecting
handling and disposal of sharps - laundry procedures
- personal hygiene practices
- personal protective equipment
- equipment and work surface design, cleaning and disinfecting
- organisational infection control procedures:
- cleaning sequence and rosters
- preparation and use of cleaning chemicals
- treatment procedures
- process for managing exposure to infectious clients
- infectious agents and their relationship to salon treatments and service:
- viruses
- bacteria
- fungi
- parasites
- transmission routes of infectious diseases and their relationship to personal services and treatments:
- direct contact
- non-intact skin
- work surfaces
- equipment
- cross infection:
- client to operator
- operator to client
- operator to operator
- blood to blood infections:
- HIV/AIDS
- hepatitis
- contingency procedures for occupational exposure to blood and body fluid
- infectious contraindications and required action steps:
- erysipelas
- herpes
- impetigo
- paronychia
- pediculosis
- scabies
- tinea pedis
- tinea unguium
- verruca vulgaris
- appropriate selection and use of personal protective equipment relevant to own job role
- immunisation protection for workers in the personal services industry
- methods of cleaning procedures used in a salon environment
- benefits of physical, thermal and chemical disinfection
- different types, dilutions and storage of chemical disinfection products
- safe use of electrical equipment and according to manufactures instructions relevant to own job role:
- safety considerations:
- contingency plans and emergency procedures
- effects of electrocution
- factors affecting severity of electrical shock
- how short circuits occur:
- faulty equipment or insulation
- current that bypasses the load
- how overloaded circuits occur:
- faulty equipment
- excessive current through circuit
- types of electrical safety devices:
- earth leakage circuit breakers
- overload cut out devices:
- circuit breakers
- fuses
- surge protectors
- safety considerations:
- causes of static electricity and minimisation in a salon environment.
Provided all course fees have been paid, you will receive a Statement of Attainment from Trainwest for the unit of competency SHBXWHS001 Apply safe hygiene, health and work practices in partial completion of Certificate IV in New Small Business.
Business & Branding
Develop the keys to your brand building strong foundations for your business step-by-step. Understand your Core Values and identify your Ideal Customer to shape your business to your strengths and passion points and stand out from the crowd with your unique look.
inc. BSBSMB404 Undertake small business planning
OUTCOME
On successful completion of this unit you will be able to:
- develop a business plan which provides for finance, marketing and provision of products or services to facilitate all business goals and objectives
- identify and plan all work health and safety (WHS) and duty of care responsibilities
- identify and assess internal and external risks to the business
- develop risk management strategies including a contingency plan for non-conformance.
You will also have the required knowledge to:
- discuss all government legislative requirements relating to business operation, especially in regard to WHS and environmental issues, equal employment opportunity, industrial relations and anti-discrimination
- explain methods of evaluation
- summarise WHS responsibilities and procedures for identifying hazards relevant to the business
- outline planning processes
- describe preparation of a business plan
- identify principles of risk management relevant to small business planning
- outline common risks particular to the small business type or industry
- explain reasons for, and benefits of, business planning
- clarify relevant industry codes of practice
- outline setting goals and objectives
- explain types of business planning – feasibility studies; strategic, operational, financial and marketing planning
Provided all course fees have been paid, you will receive a Statement of Attainment from Trainwest for the unit of competency BSBSMB404 Undertake small business planning in partial completion of Certificate IV in New Small Business.
Small Business Finance
Learn how to develop a pricing model determined by your own personal circumstances and goals for your business. We teach you how to know your costs, establish your price and increase your revenue.
inc. BSBSMB421 Manage small business finances
OUTCOME
On successful completion of this unit you will be able to:
- manage the business according to financial goals, including:
- adhering to legal requirements
- produce relevant financial projections, including cash flow estimates
- develop a plan to negotiate and manage business assets and financial capital
- defining strategies for debt collection and contingencies for debtors
- managing cash flow
- defining key performance indicators
- communicating with relevant people
- seeking specialist services where required
- monitor the business against financial plan and make changes as required
- identify opportunities to implement new and emerging digital technologies to support the financial management of the business.
You will also have the required knowledge to:
- key features of benchmarking
- key features of financial decision-making relevant to the business
- key features of significant financial indicators
- key purposes of financial reports
- key features of balance sheet preparation and interpretation
- key features of debt collection procedures or strategies
- key features of profit and loss statement preparation and interpretation
- key features of stock records and stock control relevant to the business.
Provided all course fees have been paid, you will receive a Statement of Attainment from Trainwest for the unit of competency BSBSMB421 Manage small business finances in partial completion of Certificate IV in New Small Business.
Marketing, Relationship Building & Client Retention
How to work smarter, not harder. Get your systems right, your systems run your business and then your people can run your systems. Keep your clients coming back for more, with client retention strategies that keep you booked out. Learn how to successfully use social media to have clients chasing you down for services!
inc. BSBSMB403 Market the small business
OUTCOME
On successful completion of this unit you will be able to:
- determine marketing activity focus in line with objectives of the business plan
- evaluate customer base
- understand what is ethically and culturally appropriate
- determine a marketing mix according to market and business needs, including:
- ability to optimise sales and profit
- ability to evaluate costs and benefits
- determine customer needs and promotional activities
- determine marketing strategies, including briefing appropriate personnel on their responsibilities
- identify marketing opportunities in the digital environment
- develop approaches to engage, respond and monitor customers in the digital space
- monitor and evaluate activities and performance, and correct performance gaps
- consult and communicate effectively with relevant people
- research and monitor ongoing changes and improvements.
You will also have the required knowledge to:
- discuss industry market trends
- identify performance evaluation methods
- explain methods of analysing costs and benefits of marketing strategies
- summarise methods of developing marketing objectives and marketing mix
- compare current digital devices, platforms and technologies for effectiveness in achieving marketing objectives
- outline methods of monitoring customer satisfaction
- identify relevant market analysis and research
- provide a detailed explanation of relevant marketing concepts and methods.
Provided all course fees have been paid, you will receive a Statement of Attainment from Trainwest for the unit of competency BSBSMB403 Market the small business in partial completion of Certificate IV in New Small Business.
inc. BSBREL402 Build Client Relationships & Business Networks
OUTCOME
On successful completion of this unit you will be able to:
- identify clients’ preferred communication styles and methods and potential barriers to communications and use appropriate communication styles and strategies
- apply communication techniques to establish rapport and promote two-way communication
- develop and implement client loyalty strategies and service standards based on business objectives and client information
- develop and implement strategies to elicit feedback from clients and use it to improve relationships and customer satisfaction
- maintain contacts and participate in formal and informal networks that support the business and enhance personal knowledge of the market.
You will also have the required knowledge to:
- give examples of strategies that can build client loyalty including those that focus on:
- financial incentives and special offers
- premium services and private/dedicated facilities
- loyalty programs, rewards and recognition
- outline issues that are commonly addressed in client care/service standards in the industry
- outline typical barriers to communicating with clients and possible strategies to address them
- give examples of strategies for feedback
- describe the principles and techniques for effective communication and networking
- outline networking opportunities relevant to the business with reference to:
- government, industry and professional associations
- trade shows, conferences, briefings and other professional development activities
- existing groups or networks
- businesses and individuals
- outline aspects of organisational policies, procedures and processes that are relevant to communicating with clients and participating in networks.
Provided all course fees have been paid, you will receive a Statement of Attainment from Trainwest for the unit of competency BSBREL402 Build Client Relationships & Business Networks in partial completion of Certificate IV in New Small Business.
inc. BSBCUS402 Address Customer Needs
OUTCOME
On successful completion of this unit you will be able to demonstrate evidence of the ability to:
- communicate effectively with customers including
-
- helping customers to articulate their needs and evaluate options
- explaining products/services and how they match customer needs
- establishing regular communication
- explaining customer rights and responsibilities
- address customer’s needs
- use organisational procedures to document customer satisfaction
- develop and maintain networks to support meeting customer needs
- identify potential difficulties in meeting customer needs and taking appropriate action.
You will also have the required knowledge to:
- explain organisational procedures and standards for establishing and maintaining customer service relationships
- describe informed consent
- explain consumer rights and responsibilities
- describe ways to establish effective regular communication with customers
- outline details of products or services including with reference to:
-
- possible alternative products and services
- variations within a limited product and service range.
Provided all course fees have been paid, you will receive a Statement of Attainment from Trainwest for the unit of competency BSBCUS402 Address Customer Needs in partial completion of Certificate IV in New Small Business.
Other beauty business packages available
Customised packages you can choose to suit your own needs
This cluster can be substituted for Maintain a Professional Beauty Workplace in the Certificate IV New Small Business and is delivered 100% online.
Become a Next Level Salon Owner
When it’s time to grow, how to hire & keep superstar staff and create a supportive culture that keeps them for the long haul.
inc. BSBSMB408 Manage personal, family, cultural and business obligations
OUTCOME
On successful completion of this unit you will be able to:
- undertake a detailed analysis of implications of family, cultural and community obligations and commitments on self, staff and the business
- clarify a culturally appropriate work ethic and ensure workability of plans and strategies for maintaining this ethic
- produce plans and strategies addressing negative impacts obligations or commitments may have on the business.
You will also have the required knowledge to:
- explain central characteristics of the small business and its environment
- discuss community and family expectations and dynamics
- summarise cultural and family relationships
- outline historical, cultural, ceremonial, religious or family issues relevant to specific communities
- identify life work balance, particularly relating to health
- describe local community and relevant organisations and persons within the community.
Provided all course fees have been paid, you will receive a Statement of Attainment from Trainwest for the unit of competency BSBSMB408 Manage personal, family, cultural and business obligations in partial completion of Certificate IV in New Small Business.
inc. BSBSMB407 Manage a small team
OUTCOME
On successful completion of this unit you will be able to:
- use the business plan to:
- determine staffing requirements
- coordinate skill-gap training where required
- develop human resource policies and procedures
- develop job descriptions and selection criteria
- determine induction processes
- implement staff development program
- adhere to legal requirements and codes of practice
- develop staff records system
- conduct ongoing performance measures
- communicate effectively with staff members
- develop contingency plans
- develop strategies to review team performance
- monitor and review staff.
You will also have the required knowledge to:
- discuss all government legislative requirements relating to staffing the business operation
- explain work health and safety (WHS) responsibilities and procedures for managing hazards
- summarise relevant industry awards or enterprise agreements
- outline staff development pathways
- identify training course options for staff development
- summarise staff counselling, grievance and disciplinary procedures
- identify unfair dismissal legislation and procedures
Provided all course fees have been paid, you will receive a Statement of Attainment from Trainwest for the unit of competency BSBSMB407 Manage a small team in partial completion of Certificate IV in New Small Business.
BSB42618 Certificate IV in New Small Business Prerequisites
There are no pre-requisites for this qualification. However, there is a significant amount of reading and writing and learners will need sufficient language, literacy and numeracy skills to complete the course.
Access to a computer or device with web browser software and email capability is required for some content, assignments and internet-based research.
Units of Competency
You need to complete 10 nationally recognised Units of Competency to earn BSB42618 Certificate IV in New Small Business – Lash & Brow Artistry Specialisation. These comprise four core units and six elective units.
4 Core Units and 2 Business Elective Units:
Beauty Business Designer
- BSBSMB401 Establish legal and risk management requirements of small business (Core)
- BSBSMB404 Undertake small business planning (Core)
- BSBSMB403 Market the small business (Core)
- BSBREL402 Build Client Relationships & Business Networks (Elective)
- BSBSMB421 Manage small business finances (Core)
Plus
- BSBCUS402 Address Customer Needs (Elective)
Plus 2 Imported Beauty Elective Units:
- SHBBMUP001 Apply eyelash extensions
- SHBBFAS001 Provide lash and brow services
Plus a CHOICE of:
2 Imported Beauty elective units:
Maintain a Professional Beauty Workplace
- SHBXCCS002 Provide salon services to clients
- SBBXWHS001 Apply safe hygiene, health and work practices
OR:
2 Business elective units:
Become a Next Level Salon Owner
- BSBSMB407 Manage a small team
- BSBSMB408 Manage personal, family, cultural and business obligations
Got questions?
If you have any questions about our course or the enrolment process, please call us on 1300 113 996 during business hours (AWST) or fill in the form below.
BSB42618 Certificate IV in New Small Business Delivery Options
Elements of our program are available through different delivery options, either Online or in Academy. Some units are available through both methods, others only through one option.
Online courses are delivered using a combination of recorded video ‘face to face’ style presentations and demonstrations including role play; slide presentations, downloads, worksheets, guides and activities.
Face to face courses are delivered at our Academy in Joondalup, Western Australia or other hosted venues by agreement.
Academy Delivery
In order to gain the BSB42618 Certificate IV in New Small Business, specialising in Lash & Brow Artistry, and including these Beauty Electives:
SHBBMUP001 Apply eyelash extensions
SHBBFAS001 Provide lash and brow services
SHBXWHS001 Apply safe hygiene, health and work practices
SHBXCCS002 Provide salon services to clients
- you will be required to attend eight days of face to face training, plus a minimum of ten, three hour work periods that integrate beauty technical skills and provide services to beauty clients in our student clinic. If you are studying multiple beauty electives at the same time, it may be possible for some work periods to be met during your face to face training.
- core business units and business electives are delivered online through Enchanted Beauty Institute’s cloud based Learning Management System (LMS).
- Hard copy learner guides and workbooks are provided to you at face to face training. Online units are posted to you at enrolment.
- you will need to complete post course assignments. Post course assignments are comprised of assessments that enable you to apply the skills and knowledge you have gained from the course to your workplace or a simulated workplace environment. These are submitted electronically via Dropbox. You have up to 24 months to complete your post course assignments and have access to ongoing trainer support. It is your responsibility to return the completed assessments to Enchanted Beauty Institute.
Online Delivery
In order to gain the BSB42618 Certificate IV in New Small Business, specialising in Lash & Brow Artistry:
- core business units and business electives are delivered online through Enchanted Beauty Institute’s cloud based Learning Management System (LMS).
- if you choose beauty electives:
SHBBMUP001 Apply Eyelash Extensions and/or
SHBBFAS001 Provide Lash and Brow Services, these are delivered online through Enchanted Beauty Institute’s LMS. - if you choose beauty electives:
SHBXCCS002 Provide Salon Services to Clients and/or
SHBXWHS001 Apply safe hygiene, health and work practices, you will be required to attend face to face training for a minimum of ten, three hour work periods that integrate beauty technical skills and provide services to beauty clients in our student clinic (30 hours total). - Hard copy learner guides and workbooks are provided to you at face to face training. Online units are posted to you at enrolment.
- you will need to complete post course assignments. Post course assignments are comprised of assessments that enable you to apply the skills and knowledge you have gained from the course to your workplace or a simulated workplace environment. These are submitted electronically via Dropbox. You have up to 24 months to complete your post course assignments and have access to ongoing trainer support. It is your responsibility to return the completed assessments to Enchanted Beauty Institute.
BSB42618 Certificate IV in New Small Business Costs & Payment Options
Upfront Payment
ACADEMY DELIVERY:
Option 1 – inc. Maintain a Professional Beauty Workplace cluster $8570
Option 2 – inc. Become a Next Level Salon Owner cluster $7880
ONLINE DELIVERY:
Option 3 – inc. Become a Next Level Salon Owner cluster $6185
Payment options include electronic funds transfer (EFT), credit card (Mastercard or Visa) or cash. Payment plan by instalments can be arranged by application
Pay as you Go
Option to pay as you go and study by course cluster/unit of competency
ACADEMY DELIVERY:
Beauty Business Designer – $1790 or $179 per fortnight x 10
- Advanced Beauty Business Foundations
inc. BSBSMB401 Establish legal and risk management requirements of small business (Core) - Business & Branding
inc. BSBSMB404 Undertake small business planning (Core) - Marketing, Relationship Building & Client Retention
inc. BSBSMB403 Market the small business (Core)
inc. BSBREL402 Build Client Relationships & Business Networks (Elective) - Small Business Finance
BSBSMB421 Manage small business finances (Core)
Classic to Volume Eyelash Extensions – $2995 or $299.50 per fortnight x 10
- inc. SHBBMUP001 Apply eyelash extensions
Brow Design, Lash Lift & Tint – $1995 or $199.50 per fortnight x 10
- inc. SHBBFAS001 Provide lash and brow services
Maintain a Professional Beauty Workplace – $1790 or $179 per fortnight x 10
- inc. SHBXWHS001 Apply safe health, hygiene and work practices
- inc. SHBXCCS002 Provide salon services to clients
- inc. BSBCUS402 Address Customer Needs (Elective)
ONLINE DELIVERY:
Beauty Business Designer – $1790 or $179 per fortnight x 10
- Advanced Beauty Business Foundations
inc. BSBSMB401 Establish legal and risk management requirements of small business (Core) - Business & Branding
inc. BSBSMB404 Undertake small business planning (Core) - Marketing, Relationship Building & Client Retention
inc. BSBSMB403 Market the small business (Core)
inc. BSBREL402 Build Client Relationships & Business Networks (Elective) - Small Business Finance
BSBSMB421 Manage small business finances (Core)
Classic to Volume Eyelash Extensions – $1995 or $195 per fortnight x 10
- inc. SHBBMUP001 Apply eyelash extensions
Brow Design, Lash Lift & Tint – $1300 or $130 per fortnight x 10
- inc. SHBBFAS001 Provide lash and brow services
Maintain a Professional Beauty Workplace – $1790 (must attend Academy) or $179 per fortnight x 10
- inc. SHBXCCS002 Provide salon services to clients
- inc. SHBXWHS001 Apply safe hygiene, health and work practices
- inc. BSBCUS402 Address Customer Needs (Elective)
Become a Next Level Salon Owner – $1100 or $110 per fortnight x 10
- inc. BSBSMB407 Manage a small team
- inc. BSBSMB408 Manage personal, family, cultural and business obligations
BSB42618 Certificate IV in New Small Business Course Assessments
As part of your training course, you need to submit assessments in order to demonstrate competency in the course you are training for.
You will be assessed for each unit of competency using a variety of tasks, questions, case studies, practical activities and scenarios to assess your skills, knowledge and understanding of the course content. The number of assessment activities varies per course. For technical skills courses, assessments include forms and photographs of your work.
The fastest and simplest way to submit your assessments is electronically. We choose to use Dropbox for this function, as you can download a Dropbox App on your phone, meaning you can take photographs of your case study clients and forms and upload them straight to us – all on your phone. You can also access Dropbox on a computer or other device using a web browser.
When you enroll in a training course with us, we create a training record folder in your name. This folder contains sub-folders for all Case Studies and Assessments required for your individual course.
Your Trainer will send an Invitation to share your folder with us via Dropbox. This allows you to upload your forms and photographs directly to your training record. Your Trainer can then provide feedback to you on your uploaded assessments via Comment in Dropbox, keeping all records of your training in one convenient place.
The benefits to you are:
- You can see at a glance what assessments are required
- Easily check your records to make sure you have submitted everything
- Review Trainer comments on your assessments in one location
- No need to scan documents before uploading.
Assessments will be returned within 7 days of submission.
BSB42618 Certificate IV in New Small Business Duration
This course is designed to be completed within 12 to 24 months. We provide you up to two years to complete all required assessments.
We take you through everything step by step so you won’t feel overwhelmed. But if you’re a fast learner and highly organised, there’s no reason you can’t get through at an accelerated pace – although certification will take a bit longer as you build your business plan, get your case studies and knowledge questions together and submit for assessment!
How long you take may depend on:
- For online delivery, whether your salon environment is already established and meets the requirements for independent study. We provide you with details on what you need in our Student Information Handbook when you enrol with us. If you need time to set up first, we can provide tips during your face to face training on the type of equipment you need and where to find it.
- For academy delivery, when you book your technical skills courses from the available dates. If you choose to complete your case studies in Student Clinics at the Academy, completion will depend on how quickly you move through your assessments and achieve competency.
- Your personal circumstances. If you have existing commitments, or an illness or disability that means you need to complete your assessments over a longer period, just let us know in advance so we can adjust your program.
- Your personal efforts in submitting assessments on time and correctly.
BSB42618 Certificate IV in New Small Business Support
Ongoing support is provided in our exclusive private group forum. We invite you to join our Facebook Student Support Group, The Enchanted World, with other students, our trainers and mentors for lifetime support, tips and tricks and access to our Enchanted Community. Whenever you need help or advice, our Group is there for you! This support option is especially useful for advice after hours.
Specialised mentoring and guidance is provided by phone, email and and face to face mentoring sessions via online communication platforms such as Zoom, Skype and Messenger, whichever works best for you!
You can also get in touch by web contact or a dedicated email address.
Trainers/Assessors will be available for queries about course content and assessments by phone, email or video call between 9:00am and 4:00pm Monday to Friday.
Support for general administrative queries and product advice or purchases will be available by phone, email or in person between 9:00am and 2:00pm Monday to Friday.
