Cancellation Policy

We understand that sometimes life throws hurdles and things don’t go to plan.  We endeavour to provide flexible solutions when you can’t attend your training course, but we also know sometimes you just need to cancel.

There is a lot of preparation that goes into providing excellent training for you on your training day! To ensure the smooth running of our courses and reasonable access for all of our Enchanted Family, any cancellation is subject to the following conditions.

 

BY YOU

Academy Delivery

You can attend on an alternative date as long as you let us know at least 7 days before your original Course date. If the cancellation by you is due to change of mind and you no longer wish to participate in the course, a $200 booking fee is non-refundable on all deposits for cancelled bookings.  Fees paid in advance will be refunded, minus the $200.00 Booking Fee, provided the student has not logged on to the website and accessed the online course content.  All digital products are deemed ‘used’ once downloaded or opened. No refunds will be given once the online program has been accessed. 

ALL payments are non-refundable when cancellation is less than 14 days prior to the Course date.

Online Delivery

All digital products are deemed ‘used’ once downloaded or opened. As this is a digital course, no refunds will be given once the online program has been accessed. At Enchanted Beauty Institute we pride ourselves on providing high quality content designed to be accessible and understandable regardless of your level. We are confident that you will get great value for money if you work through the whole curriculum as offered.

BY US

Academy Delivery

We will endeavour to notify you at least 7 days prior to the Course date and advise you of an alternative date/venue OR provide you with a full refund.

Online Delivery

In the event an online course is cancelled and you have not commenced your study, we will endeavour to notify you as soon as possible and advise you of an alternative course or program OR provide you with a full refund.